Kur Wellness Studios Policies
Spa Services
- Please arrive on time for your service. If you arrive late, due to customers after you, we will not be able to provide the full-length of your service.
- Tipping is customary. Treat spa services like a restaurant check. Use similar percentages paid on the full value of a service. Please reward exceptional service with a commensurate tip.
- First Spa Service? Here is some spa etiquette:
- Please come 10 minutes early to complete an intake form.
- Please silence your cell phone when inside the spa.
- Communicate with your therapist. Your comfort is the most important thing, and your therapist is there for you. For example, ask for more/less pressure, quieter music, a blanket if you're cold, or table warmer off if you're too warm.
- You can continue talk quietly during the treatment or be still, as you choose. The therapist will follow your lead.
- Massages are usually done nude, but you are draped at all times. Only the part of the body being massaged is exposed. You can keep your underwear on, but it might limit the therapist's access to muscles that could use some work.
- Under 18? We will need a parent's consent, and depending on age, the parent may need to be in the room.
- Doing a Skin Care service? Please see this link for precautions and best pre-facial preparation.
- Having Hair Removal performed? Please see this link for precautions and best pre-waxing preparation.
Appointment Cancellation Policy
- We require a credit card to be on file and will ask for this information when booking your first appointment. We will not charge the card unless the policies below are infringed upon. Payment at checkout can be in any acceptable form of payment, and if you choose to use the same card you placed on file with us, we still need to swipe your card and get your signature on the receipt.
- Cancellations occurring less than 24 hours before the scheduled appointment time will incur a fee of 50% of the scheduled service(s).
- "No Shows" or cancellations within one hour of the service(s) start, will incur a fee of 100% of the scheduled service(s).
- Asking to reschedule does not relieve you from your appointment(s) commitment. Cancellation charges will still apply. Please understand we do this because your appointments block the therapists from receiving other guests, and are paid on a commission basis and do not receive wages if a last minute cancellation occurs.
- Groups booking over five (5) appointments in one visit will require a deposit, and signing a short contract with alternative cancellation policies (see Groups / Events section below for details).
- Please call us at 732.361.8956 to cancel your appointment or reschedule.
Kur Club Policies, Terms & Conditions
- Kur Spa Clubs are monthly auto-pays for one service every 30 days, for a minimum of six months. The fee is charged to your credit card on file each month, and grants that service for use while Club membership is billing and active,
- Kur Yoga Clubs are monthly auto-pays for a minimum of four (4) months. The fee is charged to your credit card on file each month.
- Additional services within your Clubs may be purchased at Club pricing.
- To end your contract, you must complete the minimum auto-pays of your club and cancel at least 15 days before your next billing date; at that time any remaining services may be credited to your account for future regular-priced products or services.
- Monthly contract pricing is guaranteed for one year; upgrade pricing is subject to change at any time.
- Bonuses are only awarded for a first-time Club member and must be booked the day your Club starts and be completed within 30 days.
- Skin Care Club membership entitles you to 10% off all skin care products.
- Additional offers, discounts, or coupons may not be applied to Club pricing or upgrades.
- Gratuity and taxes not included.
- Kur Club appointments follow the same appointment cancellation policies described above.
Yoga Room Policies
- There are no refunds on yoga purchases
- Classes are subject to change without prior notice
- Reservations required (class minimum 2, maximum 14)
- Classes need two student reservations or class will be cancelled one hour before
- You must be in studio by class start, or risk losing your space to a standby
- Drop-ins will be on a first-come, first-serve basis, so please arrive early
- Late Cancel / No-Show Penalties:
- No credit is given for fewer than 3 hours notice before a class
- Drop-ins/Class Packs: You will lose the class used to make the reservation
- Unlimiteds: You will lose one day off your current month - A credit is simply not marking your class as used, so you can use it for a future class
- Workshops follow the same cancellation, credit, and no-refund policies
Groups / Events
When wanting five (5) appointments or more, and before any appointments are booked, we require a signed Group Contract and $100 deposit collected. Our Group Contract has policies that override individual appointment policies above. Our menu has over 100 services, serviced in as many as five treatments rooms. Not all treatments can be provided at the same time due to facility limitations. We will do our best to accommodate, but please offer flexibility when planning. Contact us to discuss your plans and we will provide full details by email after we secure your contact information. For larger groups that require appointment staggering, we can organize a facilitated group event in our Yoga Room (we have some great, fun curriculum!), that we’d be happy to include that in your contract. Please try and stop in for a tour before you book for your event; if that’s not possible, check out our gallery at www.kurstudios.com/gallery.
Purchases & Returns
Retain your receipt for your records. Unopened retail products may be returned within 30 days with receipt. Unused services and packages expire one year after purchase. Pricing & services offered are subject to change.
Groupon/Living Social
Your online purchase of these vouchers are with Groupon, not Kur Wellness Studios. All of Groupon's use policies are fully detailed on your voucher. Kur must adhere to all of the use policies including expiration dates, or we risk losing our partnership with Groupon. No exceptions can be made. Visit https://www.groupon.com/customer_support for support.
Professional Boundaries
We reserve the right to refuse service or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate by any member of our staff. Sexual interaction or discussion of any kind between the client and therapist is NEVER appropriate. Matters that are perceived as sexual activity or solicitation will be banned from Kur and/or reported to proper authorities.
Right to Refuse Service
While we would never randomly refuse service, we reserve the right to refuse service if a guest is creating an unsafe or hostile situation; or refuse followup visits if our business, or any of our staff members are treated unfairly. We are fair and polite and we expect nothing more or less from our guests.
When wanting five (5) appointments or more, and before any appointments are booked, we require a signed Group Contract and $100 deposit collected. Our Group Contract has policies that override individual appointment policies above. Our menu has over 100 services, serviced in as many as five treatments rooms. Not all treatments can be provided at the same time due to facility limitations. We will do our best to accommodate, but please offer flexibility when planning. Contact us to discuss your plans and we will provide full details by email after we secure your contact information. For larger groups that require appointment staggering, we can organize a facilitated group event in our Yoga Room (we have some great, fun curriculum!), that we’d be happy to include that in your contract. Please try and stop in for a tour before you book for your event; if that’s not possible, check out our gallery at www.kurstudios.com/gallery.
Purchases & Returns
Retain your receipt for your records. Unopened retail products may be returned within 30 days with receipt. Unused services and packages expire one year after purchase. Pricing & services offered are subject to change.
Groupon/Living Social
Your online purchase of these vouchers are with Groupon, not Kur Wellness Studios. All of Groupon's use policies are fully detailed on your voucher. Kur must adhere to all of the use policies including expiration dates, or we risk losing our partnership with Groupon. No exceptions can be made. Visit https://www.groupon.com/customer_support for support.
Professional Boundaries
We reserve the right to refuse service or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate by any member of our staff. Sexual interaction or discussion of any kind between the client and therapist is NEVER appropriate. Matters that are perceived as sexual activity or solicitation will be banned from Kur and/or reported to proper authorities.
Right to Refuse Service
While we would never randomly refuse service, we reserve the right to refuse service if a guest is creating an unsafe or hostile situation; or refuse followup visits if our business, or any of our staff members are treated unfairly. We are fair and polite and we expect nothing more or less from our guests.