Policies

To participate in our referral program, please use this link and follow the instructions provided.

• After the referred guest completes their service, you’ll receive a $20 discount by email

• Referral discounts are for new guests and awarded only through this electronic system

• Please arrive on time. Because other guests are scheduled after you, arriving late may shorten your service.

• Tipping is customary. Treat spa services like a restaurant check. Use similar percentages paid on the full value of a service. Please reward exceptional service with a commensurate tip.

• First spa service?  Here is some spa etiquette:

  • Please come 10 minutes early to complete an intake form.

  • Please come “fragrance-free”, meaning no perfumes or colognes. Some of our therapists are sensitive/allergic.

  • Please silence your cell phone when inside the spa.

  • Communicate with your therapist. Your comfort is the most important thing, and your therapist is there for you. For example, ask for more/less pressure, quieter music, a blanket if you're cold, or ask to turn the table warmer off if you're too warm.

  • You can continue to talk quietly during the treatment or be still, as you choose. The therapist will follow your lead.

  • Massages are usually done nude, but you are draped at all times. Only the part of the body being massaged is exposed. You can keep your underwear on, but it might limit the therapist's access to muscles that could use some work.

• Under 18? We will need a parent's consent for massage or skin care, and depending on age, the parent may need to be in the room.

• Doing a Skin Care service? Please see this link for precautions and best pre-facial preparation.

• Having Hair Removal performed? Please see this link for precautions and best pre-waxing preparation.

Certain conditions may require us to modify or postpone your service:

• Allergies and sensitivities: Please disclose all allergies and sensitivities when booking and on your intake form. We will modify products when possible but cannot guarantee an allergen-free environment. Severe allergies may require medical clearance.

• Pregnancy: We do not perform massage during the first trimester, and some skin care, body treatments and enhancements are not pregnancy-safe. Please tell us when booking.

• Cancer treatment: Written physician approval is required for massage and skin care. It must state when services may begin and list any restrictions. Massage must be scheduled at least three days after chemotherapy or radiation, unless your physician requires a longer wait.

• Recent surgery or procedure: Written physician clearance must state when services may resume and list any restrictions.

• Illness: Please reschedule if you have a fever, contagious illness or worsening symptoms. You must be improving and fever-free without medication for 24 hours, or free from vomiting and diarrhea for 48 hours.

• Bookings must optimize the service providers’ schedules, so we will only offer times that accommodate this flow. If you book your own appointments online, we reserve the right to adjust your start time for proper flow (usually up or down 15 or 30 minutes; of course we'll let you know if we have to do this).

• We require a credit card to be on file and will ask for this information when booking your first appointment.

• If your record doesn't have a credit card maintained on file, we reserve the right to remove an appointment since it is not secured (we will try to contact you first).

• We will not charge your card unless a cancellation or other applicable fee is incurred. Asking to reschedule does not relieve you from your appointment(s) commitment. Cancellation charges will still apply.

• Payment at checkout can be in any acceptable form of payment, and if you choose to use the same card you placed on file with us, we still need to swipe your card and get your signature on the receipt.

• If you book in our last slots of the day (hours listed here), we may ask you to pre-pay since the receptionist may leave before you come out of your service. We suggest you have cash for gratuity for after the service instead of pre-paying it by credit card.

• We welcome recurring pre-booked appointments, but if trends of cancellations happen, we reserve the right to remove your pre-bookings.

• Booking for someone else as a surprise? Please call us so we can prevent automated confirmations from spoiling it. If you book online, call or text us afterward so we can update the appointment.

Groups booking five (5) or more appointments require a deposit and a signed contract with separate cancellation policies. Because Kur offers more than 100 services across five treatment rooms, appointments may need to be staggered and flexibility is appreciated.

Appointments not reserved through our group-booking process will be treated as individual bookings and cannot be coordinated as a group upon arrival. For larger parties, we can also arrange a facilitated experience in our Yoga Room. Please contact us to discuss your plans, schedule a tour or visit our online gallery.

• Cancellations occurring less than 24 hours before the scheduled appointment time will incur a fee of 50% of the scheduled service(s).

• No-shows and cancellations within one hour of the scheduled start time will incur a fee of 100% of the scheduled service price.

• Please understand cancellation policies are in place because we are a busy studio, your appointments block the therapists from receiving other guests.

• Groups booking five (5) or more appointments require a deposit and a signed contract with separate cancellation policies. See Groups / Events below for details.

• Please call us at ​732.210.9121 to cancel your appointment or reschedule.

• All Cancellation Policy items above still apply when changing a scheduled appointment. Rescheduling does not relieve you from your appointment(s) commitment if you are inside the cancellation penalty window. 

• If you request a different service within one hour of your appointment, we will do our best to accommodate you, but you will be charged at least the price of the originally scheduled service.

• If your change involves a product prepared specifically for your service (e.g., a scrub, wrap or Ayurvedic massage), a $5 product-waste fee will apply.

• Please call us at ​732.210.9121 to change or reschedule your appointments.

Click here for full details and terms & conditions of our Clubs

• Spa taxes and gratuity are not included in pricing.

• Kur Club spa appointments follow the same appointment cancellation policies described above.

• Kur Club yoga class policies below apply, but late-cancellation penalties are waived.

• Click here to cancel your active Club.

• There are no refunds on yoga purchases

• Classes are subject to change without prior notice

• Reservations are required (class minimum 2, maximum 14)

• Classes require at least two students, or the class will be canceled one hour before its scheduled start

• You must be in the studio by class start, or risk losing your space to a standby

• Drop-ins will be on a first-come, first-serve basis, so please arrive early

• Late Cancel / No-Show Penalties:
  - No credit is given when a reservation is canceled with less than three hours’ notice
  - Drop-ins/Class Packs: You will lose the class used to make the reservation
  - Unlimiteds: You will lose one day off your current month

• Workshops follow the same cancellation, credit, and no-refund policies

We accept cash and all major credit cards; credit card purchases require a $10 minimum. Unopened retail products may be returned within 30 days with a receipt. Services are nonrefundable, and unused prepaid services and packages expire one year after purchase.

Gift cards can be purchased in store or sent electronically using the "Gift Card" button in the navigation (or click here).

Please present the physical gift card or electronic certificate at checkout.

If less than $25 remains, we can transfer the balance to your Kur account so you don't need to retain the card.

Voucher purchases are made through the third-party provider, not Kur Wellness Studios. The terms, restrictions and redemption conditions shown on the voucher apply. Questions about the original purchase should be directed to the provider.

We strive to provide a safe and secure environment for all guests; however, Kur Wellness Studios cannot be responsible for lost, stolen, or damaged personal items. If you believe you left something behind, please contact us promptly with as much detail as possible. Our team will make every effort to locate your item, and unclaimed belongings will be kept in our Lost & Found for 30 days before being discarded or donated.

​We reserve the right to refuse or immediately discontinue service if any staff member perceives a guest’s behavior as inappropriate.​​ Sexual activity, solicitation, or sexually inappropriate discussion is never permitted and will result in the termination of the service, a ban from Kur and, when appropriate, notification of the proper authorities.

Kur reserves the right to refuse or discontinue service when a guest creates an unsafe, hostile, inappropriate or disruptive situation, or treats our staff or business disrespectfully. Depending on the circumstances, we may also decline future appointments.